Wow Czech Airlines, wow!

DEAR MS -last name spelled wrong even though it was at the bottom of the email they’re replying to-
YOU HAVE TO DECLARE EXTRA LUGGAGE AT CHECK-IN DESK AT THE TIME OF DEPARTURE.
PLEASE BE INFORMED 1/ONE/ EXTRA KILO COASTS EUR 16,-
BEST REGARDS
CSA CZECH AIRLINES SOFIA-D.SKENDEROVA

Caps Lock + misspelling my name + calling me Ms. while I’m sure I’m a Mr. = a forward to the main desk of Czech Airlines + blog post 🙂

Seriously, if they weren’t sure if I was a Ms. or Mr., there must have been a way around having to address me as either one. I signed my email with my first and last name. Couldn’t they have just made it “Dear first + last name”?

I wonder if Czech Airlines is like this everywhere or whether it’s just Bulgaria. Not that I really care. My question got answered, but I can’t help but wonder how much they’re paying employees like this.

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